Operations Team
John Walker
John is President of ManageMen, Inc. and the founder of Janitor University. He has over 30 years of experience in the cleaning industry. John specializes in the ManageMen Operating System (OS1)® , Functional Management, Training, Workloading, Strategic Long Range Planning, and Organizational Change Issues. He was the first Director of Education for the International Sanitary Supply Association (ISSA).
John is an industry expert and the author of a variety of books on professional cleaning, numerous pamphlets, training booklets and articles. His best selling ISSA Official 447 Cleaning Times is the accepted standard reference book for cleaning industry work times. John is widely known for his enthusiasm and energetic training style.
Renae Walker
Renae is the CEO of ManageMen, Inc. and has over 15 years experience in the cleaning industry. She is responsible for making the company run on a day-to-day basis. Her extensive background in accounting and business management are true assets to the ManageMen team.
Renae's knowledge of accounting and banking began at Walker Bank & Trust Co. in Salt Lake City in 1973 where she worked for ten years. She eventually moved on to the Gulf Energy Corporation where she became a Controller and Manager of Joint Interests Accounts in 1986. Later that year, she switched gears and honed her skills as a Business Administrator for Salt Lake Knee & Sports Medicine. From 1989-1993, Renae worked for Ciba-Geigy Pharmaceutical as the FDA Research Monitor and Medical Representative.
Benjamin Walker
Ben develops and delivers quality improvement systems for the (OS1) users and is the Director of Special Services on the ManageMen team. In this capacity, he manages communications and conducts (OS1) audits for the user network. His communications savvy and youthful enthusiasm are valuable resources for the (OS1) Users. He also manages the (OS1) blog on the ManageMen website.
Benjamin previously managed the technical writing department for Ultradent Products, a worldwide manufacturer of cutting edge dental products. While at Ultradent, he designed product packaging and labeling, wrote product instructions, edited advertising copy and served as the communications hub between R&D, Marketing, Manufacturing and Sales. Ben earned a bachelor's degree in English and Mass Communication from Fort Lewis College in 1998.
Jill Melton
Jill Melton is the Director of Administrative Services at ManageMen, Inc. She has over 10 years of Sales and Marketing experience. Some of her duties include facilitating day to day communication with the (OS1) world, project management and scheduling, scoring audits, composing (OS1) news and announcements.
In 1997, Jill started as the International Account Representative in the Accounting Department of Ultradent Products, Inc, a worldwide manufacturer of cutting edge dental products. In this role, she was responsible for receiving and sending funds internationally. She was later promoted to Sales Manager in the International Sales Department. She travelled internationally to train distributors on marketing, sales and product knowledge.
Jill joined Nordstrom in 2001, where she worked for MAC Cosmetics. She was promoted to retail manager for MAC and worked at the Los Angeles and Salt Lake City locations. After five years in this role, she was promoted to Department Manager for the Cosmetic Department. She managed over 80 employees and over 35 vendors throughout the country.
Lisa Harris
Lisa is the Director of Special Events at ManageMen, Inc. After graduating from Westminster College with a bachelor's degree in Communication, she became the Assistant Promotions and Marketing Director for Clear Channel Broadcasting of Salt Lake City. Her duties at Clear Channel included facilitating live broadcast remotes, assisting in the promotion of station-sponsored events and event coordination. Lisa later moved on to eBay where she worked on the Support Team in the Live Chat division. Her duties there included account support and troubleshooting.
Lisa's ability to help execute both large and small events is invaluable to the ManageMen team. She is currently the registrar of both Janitor University and Train the Trainer. She also manages the ManageMen website.
Charles Hollis, Sr.
Charles Hollis joins ManageMen as (OS1) Trainer/Coach specializing in Boot Camps for new (OS1) start-ups as well as advising/consulting established (OS1) organizations in there retuning efforts.
For 15 years, Charles managed 80-100 Janitorial Services cleaning employees at Sandia National Laboratories Facilities Department, Albuquerque, NM., a multi-program laboratory operated by Sandia Corporation, a Lockheed Martin company, for the US Department of Energy’s National Nuclear Security Administration. After seven years in this role, Sandia Janitorial Services embraced the ManageMen (OS1) Cleaning Methodology and Charles became a member of the Functional Management Team, with a primary function as the (OS1) Trainer for his cleaning organization. During his tenure as trainer he was a pioneer in the establishment of the (OS1) “Learn N Earn Certification Program” that was eventually adopted and renewed as part of the union contract by the Metal Trades and Aerospace Workers union of AFL-CIO.
Charles was a major force behind Sandia being recognized as a premier cleaning organization with Sandia receiving three Best Cleaning Program “Grammy” Awards in five years and three consecutive Green Certified Program Awards. A highlight of Charles’ training career occurred at the 2007 (OS1) Users Symposium Awards in Colonial Williamsburg when Sandia National Labs was recognized as the Best Cleaning Industry Training Program.
Charles’ current certifications include (OS1) Expert Trainer and (OS1) Certified Coach.
John Downey
John Downey heads ManageMen’s (OS1) Carpet Care program. In his position he co-teaches the (OS1) Carpet Care Workshop and conducts field audits, Boot Camps and Retunings for (OS1) Carpet Care users.
Downey is a fourth-generation carpet cleaner whose family business dates to 1897, Downey’s experience and contributions to the industry span 35 years and an impressive array of activities:
• His cleaning experience dates to his high school years working in the family business. In addition to carpet, rug and upholstery cleaning he has several years of hands-on experience in carpet dyeing and textile inspections.
• In 1989 Downey founded Cleanfax, a magazine dedicated to meeting the needs of professional carpet cleaners. Under his leadership, Cleanfax became the industry’s leading and most influential trade magazine. He sold Cleanfax to National Trade Publications in 1997 and continued as its editor until 2000.
• Beginning during his Cleanfax days, Downey has worked with the carpet manufacturing industry. His efforts have helped bridge the long-time chasm that separated the companies that manufacture carpet from those who maintain it. In recent years he has worked with both individual carpet manufacturers as well as the industry’s trade association, the Carpet and Rug Institute (CRI), in the areas of facility carpet care and assessing the impact of carpet on indoor air quality (both before and after proper maintenance procedures are implemented).
Since 2000, Downey has been particularly focused on the needs and shortcomings of facility carpet maintenance. His work in this area has given him a keen understanding of the need for a systematic approach to facility carpet care, which is why he is excited at the opportunity to work with ManageMen.
Tim Poskin
Tim Poskin delivers field operations for ManageMen. In his capacity of Director of Special Projects, he specializes in implementation using (OS1) PinPoint software, a workloading program in which he aided in developing. Tim's experience in (OS1) Building Profiles, workloading, start-ups and (OS1) Carpet Care exceedes millions of square feet. He presented the preview of the (OS1) Carpet Care program to the 2004 (OS1) Users Symposium at the University of Massachusetts.
Tim worked on the Washington Ecology Remediation Project implementing the ManageMen (OS1) cleaning protocol. At the time, Tim was the Director of Operations for Fuzzy Wuzzy Rug Cleaning, a Washington State remediation and carpet cleaning company.
Tim first worked with (OS1) as an employee of Factory Services for the Boeing Company. He was the Management Facilities Organization Advisor and the Administrator of Contracted Janitorial Services for Boeing leased buildings in Puget Sound. While at The Boeing Company, Tim earned a Bachelor's Degree in Business Administration from the University of Phoenix.