1. Yes No Do you and your employees consider the job title “Janitor” to be demeaning?
2. Yes No Are you unfamiliar with the names of the leading academic authorities on cleaning?
3. Yes No Did you arrive at a position managing custodial operations more or less by accident (as opposed to planning it as a career)?
4. Yes No Are you unfamiliar with the most important scientific studies about cleaning?
5. Yes No Do your workers complain of unfair job assignments?
6. Yes No Do you think your WCF rates are too high due to custodial operations?
7. Yes No Is your custodial training program ineffective?
8. Yes No Is your cleaning a standardized process, used by each custodian?
9. Yes No Do you have cleaning workers who refuse to perform certain tasks?
10. Yes No Do you have consistent complaints about the quality of service?
11. Yes No Does your organization operate a custodial warehouse function?
12. Yes No Are workers difficult to locate during their shift?
13. Yes No Do you rarely see workers performing cleaning tasks?
14. Yes No Are there complaints that custodial closets have inadequate space?
15. Yes No Do you stock multiple names of the same products (2 types of glass cleaner, etc.)
16. Yes No Is custodial equipment dirty (Mops, buckets, wringers, machines)?
17. Yes No Do you have a computerized or internet-based complaint handling program?
18. Yes No Have you ever purchased computerized workloading software?
19. Yes No Does your custodial trainer, train without the benefit of regular, annual certified inservice training?
20. Yes No Is custodial training ever conducted by your janitorial supply vendors?
21. Yes No Do custodial budgets lack strategic planning as their basis?
22. Yes No Do custodial managers/supervisors handle regular, daily complaints and emergencies?
23. Yes No Have you never had a university level course on managing a janitorial/housekeeping operation?
24. Yes No Do most of your managers lack formal university level education on the science of cleaning?
25. Yes No Does your facility have odor problems or installed deodorant products and devices?
26. Yes No Do you lack benchmarking/best practices data from world-class cleaning operations?

Total number of YES answers